Privacy Policy for sai-bai.com

1. Introduction

At sai-bai.com (“we,” “us,” or “our”), your privacy and the security of your personal data are of the utmost importance. We are committed to upholding the principles of transparency, fairness, and accountability as we manage personal information. This Privacy Policy outlines how we collect, use, disclose, retain, and protect your personal data in accordance with applicable privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Scope and Data Controller

This Privacy Policy applies to all visitors, users, and others who access or use services provided by sai-bai.com. For the purposes of applicable data protection laws, sai-bai.com is the data controller for the information collected through this website. Any inquiries regarding our privacy practices may be directed to [email protected].

3. Categories of Data We Process

We process various categories of personal data to provide and improve our services. These categories include:

a. Usage Data:
This includes information about how you use our website such as IP address, browser type, pages visited, time and date of visits, time spent on pages, and referring website addresses.

b. Account Data:
When you create an account, we collect personal identifiers such as your full name, email address, physical address, and phone number.

c. Profile Data:
Includes your interests, preferences, transaction history, shopping cart interactions, and behavioral data for personalization and product suggestions.

d. Communication Data:
This involves all communications you send to us, including customer support inquiries, feedback, and email correspondence with our team.

e. Technical Data:
Device identifiers, operating system and browser details, screen resolution, network information, system configurations, and performance diagnostics.

f. Transaction Data:
Details pertaining to purchases made on our platform, such as payment method, billing and shipping information, transaction amount, and order history.

g. Preference Data:
Your consents for marketing communications, product interest areas specified during website use, language settings, and other user preferences.

4. Legal Bases for Processing Personal Data

We rely on the following legal grounds for the processing of your personal information:

– Consent: For processing where you have expressly given permission (e.g., marketing communications).
– Contract Performance: Necessary to fulfill our contractual obligations (e.g., providing products or services you purchase).
– Legal Obligation: Where we are legally required to collect or disclose data.
– Legitimate Interests: Where processing enables us to operate, analyze, improve, and secure our services in a way that does not override your data protection rights.

5. Your Rights

As a data subject, you have several rights under applicable privacy laws:

– Right of Access: You may request access to the personal information we hold about you.
– Right of Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure: You may request that we delete your personal data under certain conditions.
– Right to Restriction: You may request that we limit processing under specific circumstances.
– Right to Data Portability: You have the right to receive your personal information in a portable format for transfer to another service provider.
– Right to Object: Where processing is based on our legitimate interests or direct marketing, you may object to such processing.

To exercise any of these rights, please contact us at [email protected]. We will respond in accordance with the timeframes and conditions prescribed by applicable law.

6. Security Measures

sai-bai.com adheres to industry-standard practices to safeguard your personal data. Our measures include:

– End-to-end encryption of sensitive data in transit and at rest.
– Multi-factor authentication for administrative access.
– Strict internal access controls, role-based permissions, and secure infrastructure.
– Routine data backups and recovery solutions to ensure data survivability.
– Staff training and awareness initiatives on cybersecurity and data handling.

7. International Data Transfers

If your data is transferred outside the European Economic Area or California, such transfers are safeguarded by Standard Contractual Clauses or equivalent mechanisms that ensure an appropriate level of protection. We only permit such transfers where they comply with applicable data protection laws and where your data remains secure.

8. Data Retention

We retain your data only as long as necessary to fulfill the purposes for which it was collected, including:

– Account and Transaction Data: Up to 7 years for tax and legal compliance.
– Communication Data: Up to 3 years from last contact.
– Preference and Profile Data: 24 months after last interaction or opt-out.
– Technical and Usage Data: Up to 12 months, except where pseudonymized for analytics.

We regularly review our data retention schedules to ensure compliance and justification for ongoing storage.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your experience. The types of cookies we use include:

– Essential Cookies: Required for navigation and core website functionality.
– Functional Cookies: Enable additional features such as language preferences and saved logins.
– Analytics Cookies: Help us understand usage trends and optimize site performance.
– Performance Cookies: Enhance speed and responsiveness of the website.

10. Cookie Management and User Consent

Upon your first visit to sai-bai.com, you will be presented with a cookie banner allowing you to accept, reject, or customize your preferences. Your consent choice is recorded and can be updated at any time through our dedicated cookie settings interface. This mechanism ensures our compliance with GDPR and CCPA requirements for explicit user consent and opt-out capabilities.

11. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we discover that personal information from a minor under 13 has been submitted, we will promptly delete such information. Parents or legal guardians with concerns should contact us at [email protected].

12. Policy Updates and Notifications

We reserve the right to amend this Privacy Policy to reflect changes in legal, technical, or business developments. Where applicable, we will notify you of significant changes via prominent on-site notices or direct communication. Your continued use of the website following the updates indicates your acknowledgment of and consent to the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact our team at:

Email: [email protected]
Website: https://sai-bai.com

We are committed to maintaining your trust and protecting your privacy in accordance with GDPR, CCPA, and all applicable privacy laws.